Help & Support
We're here to helpEmail Support
Reach out to our team directly at support@quillwind.com. We typically respond within 24 hours.
In-App Support
Open Orately → Settings → Support → Contact Us for the fastest response with your account context included.
Report a Bug
Found something broken? Let us know with details about your device, iOS version, and steps to reproduce.
Frequently Asked Questions
How do I cancel my subscription?
Open your iPhone's Settings → Apple ID → Subscriptions → Orately → Cancel Subscription. Your access continues until the end of your current billing period. Orately cannot process cancellations directly. All subscriptions are managed by Apple.
How do I restore my purchases?
Open Orately → Settings → Subscription → Restore Purchases. This will sync your subscription status with your Apple ID.
How do I delete my account and data?
Open Orately → Settings → Privacy & Data → Delete All Data. This permanently removes all recordings, scores, progress, and account data within 30 days. You can also email us at support@quillwind.com with the subject "Account Deletion Request."
How do I export my data?
Open Orately → Settings → Privacy & Data → Export My Data. We'll prepare a downloadable archive and notify you when it's ready.
Is my voice data private?
Your recordings are encrypted in transit (TLS) and at rest (AES-256), stored in private authenticated buckets, and never sold or shared with third parties for advertising. Analysis runs on our servers, so recordings are not end-to-end encrypted.
How long do you keep my recordings?
You decide: 1, 7, 14, or 28 days, or until you delete them yourself. Set it during onboarding and change it any time in Orately → Settings → Audio Storage. Recordings you pin, and anchor recordings (your first take and later benchmark takes, kept so you can hear the before-and-after), are never deleted automatically. You can delete any of them yourself whenever you want. See our Privacy Policy for full details.
What iOS version is required?
Orately requires iOS 17.0 or later. We recommend keeping your device updated to the latest iOS version for the best experience.
Does Orately work offline?
Basic recording functions work offline, but AI analysis, coaching, Arena conversations, and data sync require an internet connection.
I'm having trouble with sign-in
Try these steps: (1) Ensure you're using the same sign-in method (Apple, Google, or email) as when you created your account. (2) Check your internet connection. (3) Update to the latest version of Orately. (4) Restart the app. If the issue persists, email support@quillwind.com.