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On the parent device, open Parent Zone → Family, choose the child profile, and create a pairing code. On the child’s device, choose the option to enter a code and type the six digits. The code works once and expires after ten minutes. If it has expired or was already used, create a new one. Keep the code within your family.

Open Parent Zone → Account → Parent PIN → Reset with your account. Sign in again, then choose a new PIN. To change a PIN you still know, choose Change parent PIN and enter the current PIN first.

Sign in to the Piko parent account that owns the family plan. Open Parent Zone → Subscription → Restore purchases while online. If access still does not appear, check that the Apple account used for the purchase is active and contact support through Parent Zone → Feedback and safety report.

Open Parent Zone → Privacy Center → Export and delete → Delete my parent account. Confirm the signed-in parent email, then enter the Parent PIN. The request permanently removes the parent account, child profiles, and saved content, then signs you out. Deletion cannot be undone.

Deleting your Piko account does not cancel an Apple subscription. Cancel separately in your Apple account’s subscription settings to prevent renewal. For individual child-profile deletion, choose Delete a child profile from the same Export and delete screen.

Read more in the Privacy Policy.

In the app, open Parent Zone → Feedback and safety report. Choose General feedback for a question or suggestion, Bug for a technical issue, or Safety concern to report something that worried you. Safety concerns go to the safety team first. For account or privacy requests, use Parent Zone → Privacy Center.

Please do not post a child’s name, private conversation, or other sensitive information in a public review or public forum.